Edith D. Dorsey, PhD

Edith D. Dorsey, PhD | Principal Experience and Innovation Champion | GuideStone Financial

Highly accomplished and influential health care executive who drives exceptional levels of organizational engagement that manifests in company growth and profitability. A natural problem solver, transformational influence, and key member of executive teams, appointed throughout career in both business and clinical organizations to energize and accelerate operational performance of large complex teams and departments. Adept at identifying operational inefficiencies and designing and implementing high-yield solutions to improve processes and productivity. Proficient at building trusting relationships and navigating matrixed and siloed organizations. Skills in leading change, executing operational turnarounds, deploying sustainable infrastructures to support strategic growth initiatives, solving complex problems, and developing top performers.

Business Transformation – Led Oxford turnaround in the U.S. and Ireland, taking it from 62% loss in share value to reclaiming double-digit stock price. Realized $27.2M in savings by identifying and addressing root causes.
Operations Management – Increased claims processing productivity by 50%; reduced claims DWOH from 80 days to five, reduced claims backlog by 93%, cut cycle time on logging new claims from 10 days to three, reduced 500,000 opportunities for call center routing errors to zero, and cut new contract retroactivity by 95%
Change Leadership – Consolidated audit and recovery operations saving $50M annually; implemented new shared services organization to support five regions; built relationships and delivered results across highly matrixed and siloed organizations; achieved the highest employee engagement scores in company history.
Healthcare Improvement – Direct patient care. Led case management (home health), cost reduction programs, and utilization review with 350+ registered nurses. Leveraged clinical skills to save $1M+ annually. Led “triple aim” initiatives to drive improvements in patient experience, costs, and population outcomes.
Leadership Development – Sponsored management developmental program for 30+ leaders; throughout career recruited, developed, and mentored top performers at all levels.

An executive level snapshot of Dr. Dorsey’s expertise includes but is not limited to the following:

Dr. Dorsey is a lifelong learner. She earned her bachelor’s degree from the University of Pittsburgh, a Master of Business Administration from the University of Phoenix, and a Doctor of Philosophy in business administration from North Central University. Because of being identified as a top talent by her employers, she was given the opportunity to complete advanced leadership studies at Harvard University and the Wharton School at the University of Pennsylvania.

In addition to being a transformational health care executive and lifelong learner, Dr. Dorsey is a gifted author with a vision toward helping others to learn how to problem solve as part of her legacy. She transferred her decades-long business experience to her book titled “Dance Your Way to Happiness: Accomplish More in the Workplace with an Easy Problem-solving Methodology,” which aims to “restore job happiness through problem resolution.”